Refund policy

Her Vision Works Return, Refund & Exchange Policy

At Her Vision Works, we take pride in providing quality products and want you to be satisfied with your purchase. Please review our Return, Refund & Exchange Policy carefully before placing your order.

Returns & Refunds

All purchases are considered final sale, unless an item arrives defective, damaged, or incorrect due to an error on the part of Her Vision Works.

If you receive an eligible item and wish to request a return or refund, you must contact us by email within 7 calendar days of confirmed delivery.

Requests received after the 7-day notification period may not be eligible for a return, exchange, or refund, except as otherwise provided in this policy or required by applicable law.

To qualify for a return or refund:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging, when applicable.

  • Proof of purchase or an order number must be provided.

  • Defective, damaged, or incorrect items must be reported within 7 calendar days of confirmed delivery.

  • Photos of the item and packaging may be requested to help us review your claim.

All returns must be approved by Her Vision Works before merchandise is shipped back.

Please do not send merchandise back without receiving return authorization.

Exchanges

We understand that sometimes you may need a different size. Her Vision Works offers size exchanges on eligible merchandise, subject to availability.

Exchange requests must be submitted by email within 7 calendar days of confirmed delivery. Once approved, eligible merchandise must be returned within 30 calendar days of the original purchase date.

To qualify for an exchange:

  • The item must be unused, unworn, unwashed, and in its original condition.

  • The item must be returned in its original packaging, when applicable.

  • Exchanges are permitted for size only.

  • The replacement item must be the same design and color as the original purchase.

  • All exchanges are subject to product availability.

If the requested size is unavailable, we will contact you to discuss available options.

How to Request a Return or Exchange

Please email hervisionworks@gmail.com within the applicable notification period outlined in this policy.

Email subject: Order #1234 – Last Name

In the body of your email, please include:

  1. Your full name and order number.

  2. The name, color, and size of the item purchased.

  3. The reason for your return or exchange request.

  4. The replacement size requested, if applicable.

  5. Photos if the item is defective, damaged, or incorrect.

Example:

Order #1234 – Hope

I purchased the GOD + FAITH = NO LIMITS white T-shirt in size Small and would like to exchange it for a Medium.

Please allow 1–3 business days for a response. Additional instructions will be provided once your request has been reviewed and approved.

Damaged or Incorrect Merchandise

If your order arrives defective, damaged, or incorrect due to an error by Her Vision Works, please contact us within 7 calendar days of confirmed delivery.

We will review the issue and determine the appropriate resolution, which may include a replacement, exchange, or refund.

If your shipping package appears damaged upon delivery, please photograph the packaging and merchandise before discarding any materials. Contact Her Vision Works so we can review the situation and assist with the appropriate next steps, including a shipping carrier claim when necessary.

Non-Returnable Items

The following items are not eligible for returns or exchanges, except where required by applicable law:

  • Gift cards

  • Digital downloads and downloadable products

  • Personalized or custom-made merchandise, unless defective or incorrect

  • Items that have been worn, washed, altered, or damaged after delivery

Sale & Promotional Items

All discounted, clearance, and promotional purchases are considered final sale and are not eligible for returns or refunds due to a change of mind.

Items received defective, damaged, or incorrect may qualify for a resolution under our Damaged or Incorrect Merchandise policy.

Holiday Promotional Sales – Limited Size Exchange Exception

Her Vision Works understands that items purchased during special holiday promotions may require a size adjustment, particularly when purchased as gifts.

For merchandise purchased during Black Friday, Christmas, and New Year's promotional sales, we may accommodate size exchanges under the following conditions:

  • Exchanges are permitted for size only. The replacement item must be the same design and color as the original purchase.

  • Merchandise must be unused, unworn, unwashed, and in its original condition.

  • Exchanges are subject to product availability and approval by Her Vision Works.

  • Customers are responsible for return shipping and shipping costs associated with the replacement item unless otherwise authorized.

  • Once approved, merchandise must be returned within 30 calendar days of the original purchase date, except as provided under the Christmas Gift Exchange Exception below.

Black Friday & New Year's Promotional Purchases

Customers must submit a size exchange request by email to hervisionworks@gmail.com within 3 calendar days of confirmed delivery.

Requests submitted after the 3-day notification period may not be eligible for an exchange.

Christmas Gift Exchange Exception

To accommodate customers purchasing holiday gifts, Her Vision Works offers an extended size exchange request period for eligible Christmas promotional purchases.

  • Customers may submit a size exchange request through January 5 following the Christmas holiday.

  • Merchandise must remain unused, unworn, unwashed, and in its original condition.

  • Exchanges are permitted for size only, subject to product availability.

  • The replacement item must be the same design and color as the original purchase.

  • Approved merchandise must be returned within 14 calendar days of exchange authorization.

  • Customers are responsible for return shipping and replacement shipping costs unless otherwise authorized.

Holiday promotional purchases remain final sale. No refunds or exchanges for different designs, colors, or merchandise will be permitted, except as required by applicable law.

Gifts

If an item was purchased as a gift and shipped directly to the recipient, an approved return may be issued as store credit for the eligible merchandise value.

Gift returns must meet the applicable return eligibility requirements, including the Christmas Gift Exchange Exception when applicable.

Return Shipping

Customers are responsible for return shipping costs associated with approved size exchanges unless otherwise authorized by Her Vision Works.

If the return is due to an error made by Her Vision Works or an item arrives defective, we will provide instructions regarding return shipping.

We recommend using a trackable shipping service, as Her Vision Works cannot guarantee receipt of returned merchandise without tracking information.

Additional Information

Her Vision Works reserves the right to review return and exchange requests to determine eligibility under this policy.

Nothing in this policy limits any rights or remedies provided under applicable consumer protection laws.

For questions or assistance, please contact:

Her Vision Works

Email: info@hervisionworks.net

Website: www.hervisionworks.com

Thank you for shopping Her Vision Works, where faith meets purpose and your vision matters.